Returns
Due to hygiene and safety standards, we do not accept returns on opened or used skincare products.
Unopened products may be returned within 7 days of receipt provided they are:
- Unused
- In original, sealed packaging
- Accompanied by proof of purchase
Return shipping costs are the responsibility of the customer unless the product is faulty.
Returns sent without prior approval may not be accepted.
Shipping Policy
- We ship within Australia only unless otherwise stated.
- Orders are processed within 2–5 business days.
- Shipping timeframes vary by location and carrier.
- Shipping fees are displayed at checkout.
- RIYA Studios is not responsible for postal delays or incorrect addresses supplied by customers.
Risk passes to the customer upon delivery confirmation.